Client Recruitment Quality Lead

Are you ready to accelerate your career? Join Cielo as a Client Recruitment Quality Lead! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. 

The individual will be accessible to London (UK) and will be expected to travel to other client sites including Dublin & Warsaw.

• Work Setup: 3 days per week onsite, London, Farringdon office

The Client Recruitment Quality Lead is embedded within the client recruitment program and is responsible for implementing and maintaining established quality assurance frameworks to ensure error-free execution in recruitment operations. This position drives operational excellence through rigorous quality control measures, ensures 100% compliance with established protocols, and embeds quality assurance as a fundamental way of working rather than a mere checklist approach.

Duties and Responsibilities:

• Executes established quality assurance programs to achieve 100% compliance.
• Maintains and enforces operational controls through systematic auditing of recruiter interactions and performance.
• Delivers real-time feedback to the Leadership team to drive immediate performance improvement and maintain service excellence.
• Monitors and reports on quality metrics to identify deviations and ensure consistent adherence to standards.
• Implements governance protocols to maintain consistency and fairness across all recruitment interactions.
• Utilizes automated auditing systems to ensure continuous monitoring and timely feedback.
• Operates quality assurance tools to maintain high standards at scale while protecting the candidate experience.
• Integrates candidate and hiring manager feedback (VoxPop, PTR) to validate quality standards
• Monitors funnel metrics to ensure optimization targets are met.
• Champions quality-first mindset across teams, transforming quality assurance from a process into a culture.
• Other duties as assigned.

Position Requirements

Education:

• Bachelor's degree in Business Administration, Human Resources, or related field required.
• Quality Management certification, preferred.
• SHRM certification, preferred.

Experience:

• 5+ years of experience in quality assurance or operational excellence, required.
• 3+ years of experience in recruitment operations, required.
• Demonstrated experience in maintaining compliance standards, required.
• Track record of achieving error-free execution in operational roles, required.  

Exposure:

• Strong understanding of quality management systems. required.  
• Proficiency in using quality assurance tools and technology, required.
• Experience in audit execution and reporting, required.
• Expertise in coaching and performance improvement, required.
• Experience working with automated quality monitoring systems, required.
• Understanding of recruitment processes and metrics, required

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

 Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.