Operations Coordinator

Are you ready to accelerate your career? Join Cielo as an Operations Coordinator!  A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com

The Operations Coordinator is responsible for providing support to the overall Commercial Operations function and Commercial Client Services Leaders. This includes tracking and aiding in adhering to a variety of organizational deliverables, auditing processes, and ensuring best practices are shared across leaders.  

Duties and Responsibilities:

• Pull reports and data from organizational dashboards to provide to auditors.
• Track productivity metrics to ensure the team meets Service Level Agreements (SLA):
  • Help monitor fill goals have been entered.
  • Assist w/ & ensure teams are forecasting appropriately.
• Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
• Create and send weekly communication to Client Services Leaders ensuring adherence to different organizational deliverables and initiatives.
• Provide other administrative support to Commercial Operations and client services leaders as needed.
• Training & Content Localization -  Adapt global training materials and communications. Deliver localized training programs. Facilitate knowledge-sharing sessions to encourage the adoption of new tools and methodologies.

• Other duties as assigned.

Position Requirements

Experience:

• 3+ years in Talent Acquisition Operations supporting process, training, documentation and technology within a global team.
• 5+ years’ experience in enterprise Application Tracking Systems 
• Experience in a reporting or auditing (or related) experience, preferred.
• Experience with Oracle Recruiting Cloud (ORC) and Eightfold preffered.

Exposure:

• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.
• Demonstrated proficiency with the Microsoft Office suite, including Outlook, Advanced Excel knowledge preferred 2+ years. 
• Knowledge of commonly used concepts, practices, and procedures within talent acquisition strongly preferred.

Education:

• High school diploma or equivalent required.
• Bachelor’s degree strongly preferred, or equivalent experience required.

Languages: English (written and verbal) is mandatory with Spanish preferable. 

All your information will be kept confidential according to EEO guidelines.